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Product DescriptionThere is a plastic chip in the ball, which must be removed before using the ball. Catit Design Senses Super Roller Circuit, including four elevated tracks, four regular tracks and one illuminated ball, takes fun and action to a breathtaking new highs and lows. This very large 8-piece play circuit is the ultimate exercise stimulator. Trouble shooting steps: The ball does not light up. If the plastic insert to activate the ball been removed, the batteries may have become unaligned, to realign them hold the ball so that the Catit symbol is directly on the bottom and give a sharp tap on a hard surface. The item keeps coming apart and the ball gets stuck within the tube. The circuit has not been correctly put together, if the circuit is correctly locked together it is difficult to separate the top and bottom parts without unclipping them from the underside and impossible for a cat to do it. Ball getting stuck this is either caused by the circuit not being correctly setup or not being used on a flat surface or used on a carpet with a deep pile, this allows the sections to not sit flush and so reduces the area the ball can pass through.Note: There is a plastic chip in the ball, which must be removed before using the ball.Box Contains8 x pieces of track1 x Ball1 x Instructions
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
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