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Swarovski products are made in the traditional way. The metal parts are coated and each crystal is individually inserted. For this reason, special care is required.Jewellery and watches: Store your jewellery in the original packaging or a soft velvet bag to avoid scratches. Occasional polishing with a soft cloth preserves the original shine. Please remove your jewellery before washing hands, swimming or applying cosmetics such as perfume, hairspray, soaps or lotions. These could damage the jewelry, reduce the life of the coating, cause discolouration and diminish the crystal shine. Avoid contact with water. Avoid knocks on hard objects that could cause the jewellery to scratch, chip and other damage. Watches: for more information, please refer to the instruction manual.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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Take 20% off your first order
Enter the code below at checkout to get 20% off your first order
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