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DescriptionProduct DescriptionA proper brew- pure and simple. We pay fair prices for really good tea from farms in Africa and India, to make a lovely blend that's big on flavour, seriously refreshing and kind to the people who grow it. Our family business was founded in 1886 in Harrogate, one of the nicest towns in Yorkshire (though we might be a bit biased)! We’re still family owned today and we work hard to stay true to our love of fairness, flavour and quality. We work extremely hard to build long-lasting relationships with the people who grow our tea. We pay sustainable prices and a premium for quality, we regularly visit the farms and co-operatives we buy from and we invest in their communities and their environment to help ensure both are thriving and resilient. In short, we strongly believe in ethical trading.Ingredientsblack teDirectionsUse water that has boiled just once - any more than that and the oxygen level in the water is reduced, which can cause your tea to taste a bit 'flat'. In a mug: Pour the freshly boiled water directly onto your tea bag in the mug. This way the tea infuses better than when you add the tea bag to the water. Leave to 'brew' for 2-3 minutes, according to your taste. Remove the bag with a spoon giving it just one squeeze. Add sugar/sweetener and milk, if desired.Manufacturer Contact InformationPagoda House, Plumpton Park, Harrogate, North Yorkshire, HG2 7LD
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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